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Return & Refund Policy (B2B Customers Only)

Welcome to our Return & Refund Policy page. This policy applies to all business clients (B2B) who place orders via our store.

🔄 Returns

You may request a return within 7 calendar days of receiving your order, provided the following conditions are met:

✅ Eligible for Return:

  • Items with manufacturing defects (supporting images/videos required)

  • Wrong item(s) shipped (model, quantity, or color error)

  • Items damaged during transit (must be reported immediately upon delivery)

❌ Not Eligible for Return:

  • Non-defective items returned due to personal/business preference

  • Used or unpacked items that cannot be resold

  • Returns requested beyond 7 calendar days

  • Customized or personalized items (unless defective)

Return Requirements:

  • Items must be in original packaging and unused

  • Proof of purchase (order number & invoice copy) is required

  • Return shipping cost is covered by the responsible party

💰 Refunds

  • Refunds will be processed within 5–10 business days after we receive and inspect the returned goods

  • Refunds are issued to the original payment method

  • Shipping charges are non-refundable

  • Deposits, down payments, and customized orders are non-refundable unless we confirm a quality issue

🛠 How to Request a Return

Please contact us at [your email] or through your account manager and provide:

  • Your order number

  • Reason for return

  • Supporting photos/videos

Our support team will assist you with return instructions.

⚠️ Important Notes

  • This policy is applicable to B2B (business-to-business) transactions only

  • If a supply agreement exists, contract terms take precedence

  • We reserve the right to make final decisions regarding return & refund eligibility

📩 Questions?
If you have any questions about this policy, please contact us at [insert contact email or form link].

👉 Tips for Editing:

  • Replace [your email] with your customer service email

  • Add a contact form or live chat link if available

  • Use Shopify's Page Editor to add icons, bold headers, and links to related policies (like Shipping or Terms)